Taskeen Iqbal

Taskeen Iqbal, a researcher with a PhD in Customer Success and onboarding, shares her insights on tackling startup challenges in customer onboarding. She discusses the importance of customer journey mapping and how to efficiently measure onboarding impact. Iqbal emphasizes fostering interdepartmental collaboration to enhance the customer experience and shares practical strategies to alleviate stress within teams. With lessons drawn from her academic studies and interviews with industry pros, this conversation is a treasure trove for startups aiming for effective onboarding without burnout.