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Tamara Kempf
Regional Director of EMEA Customer Success with over 15 years of experience in customer success, account management, renewals, and sales. Her leadership blends deep customer knowledge with a strong commercial mindset.
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Jun 25, 2025
• 43min
How to Discover What Success Really Means for Your Customers with Tamara Kempf & Ayman Azmy
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Tamara Kempf, a seasoned Regional Director of EMEA Customer Success, and Ayman Azmy, a customer-centric leader with over 20 years of experience, dive deep into what true customer success means. They discuss the importance of understanding customer outcomes over mere feature delivery. By asking probing questions, they emphasize discovering the 'why' behind customer goals. Effective communication and transparency, even when saying 'no', are highlighted as critical for building trust. Their practical strategies promise to redefine how businesses can create genuine value for their clients.
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