In this engaging discussion, Talar Ozcanian, Director of Customer Experience at CAE and a winner at the 2024 US CX Awards, shares insights on digital transformation in aviation training. She talks about overcoming challenges in enhancing customer-centric training for pilots. The importance of technology integration and customer feedback is spotlighted, along with strategies for fostering a collaborative culture across teams. Talar emphasizes aligning customer experience with business outcomes and the value of the Voice of the Client program in driving satisfaction.