Sydney Robinson

This podcast delves into the challenges of managing a dental practice, including dealing with problematic associate dentists, hiring and compensating staff in a competitive market, and maintaining harmony within the team. It emphasizes the importance of effective leadership, communication, and clear job roles to prevent conflicts and ensure a positive work environment.

Sydney Robinson, Executive Director of DSN, discusses recent engagement and successful events in dental practices. They explore leadership vs. management roles, emphasizing the value of in-person interactions. Hiring office managers for cultural fit is crucial. The podcast highlights creating positive team environments, essential qualities for office managers, and evolving leadership styles. Effective communication and productivity analysis are key for successful dental practices.

In this episode, dental office hiring experts Ashlee Hirschfeld, Sydney Robinson, and Summer Kassmel discuss the crucial qualities of effective office managers in dental practices, emphasizing leadership over seniority. They explore the concept of 'extreme ownership' for office managers to drive operational success and provide strategies for handling underperforming managers. The discussion offers valuable insights for improving managerial hires in dental offices.

Learn about mastering phone skills in a dental practice with insights on creating positive first impressions and enhancing patient communication. Discover the three E's of phone communication—Empathy, Energy, and Edification. Get practical tips on call management, outsourcing calls, and utilizing technology for improved patient service and practice efficiency.

Join Dr. Mark Costes and Sydney Robinson as they discuss managing growth, handling professional relationships, and cultivating a positive practice culture. Topics include reaching capacity limits, expanding physical space, PPO plan management, adjusting office hours, and addressing conflicts with team members who are also friends.