Swati Bhatia

Product leader working on AI/ML at Google Cloud with experience in product, strategy and venture; speaks about enterprise reliability, DPO and PEFT deployments for support automation.

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Dec 2, 2025 • 29min

Hardening Agents for E-commerce Scale: From RL Alignment to Reliability // Panel 2

In this engaging discussion, expert panelists share insights into the world of e-commerce agents. Arushi Jain, a Microsoft applied scientist, delves into post-training techniques that enhance AI reliability for tasks. Swati Bhatia from Google Cloud talks about using Direct Preference Optimization to fine-tune support routing. Audi Liu from Inworld AI discusses architectural trade-offs in voice models for better accuracy. Isabella Piratininga of iFood highlights personalization challenges in Brazil. Together, they explore the complexities of automating customer interactions and the future of AI.

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