Suzana Kubric

Chief People Officer at Nubank, leading the transformation of HR into a product and design function. She is focused on bringing a customer-obsessed lens to building employee experience at scale.

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Jun 3, 2025 • 1h 8min

Inside Nubank’s Bold Experiment: HR as a Product | Suzana Kubric & Jessica Matsumoto

Suzana Kubric, Chief People Officer at Nubank, and Jessica Matsumoto, Senior Director of People Experience, discuss their innovative approach to transforming HR into a product-driven function. They explore how viewing employees as internal customers enhances engagement and efficiency. The conversation delves into journey mapping, the importance of diverse roles like designers and PMs, and how initiatives like the 'Bureaucracy Buster' channel empower employees. They emphasize a continuous service mindset to revolutionize the overall employee experience.

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