Suvi Lindfors

Suvi Lindfors, Strategic Business Development at Netigate, brings extensive experience from Nokia and Microsoft. She delves into the untapped potential of contact centers as gold mines of customer insights. Suvi discusses the shift from focusing on efficiency to enhancing customer experience, the need for a culture of continuous improvement, and the importance of democratizing data across organizations. She also emphasizes how leveraging customer interactions can drive meaningful change and foster a more customer-centric approach.