Susan Hiteshew
Managing Director and Office Head for Marsh's Washington, D.C. office with a 16-year background as a corporate risk manager and an early RIMS-CRMP certificate holder, known for expertise in ERM, claims, and risk strategy.
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Jan 27, 2026 • 34min
Strategic Risk Career Transitions with Susan Hiteshew
Susan Hiteshew, Marsh Managing Director and former corporate risk manager with 16 years’ experience, shares her journey from in-house risk roles to brokerage. She discusses ERM frameworks, professional empathy from claims work, intentional career moves, building effective risk teams, and the role of RIMS certification and board service in shaping her approach.
