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Sumit Singh

CEO of Chewy, an online pet goods retailer known for its exceptional customer service and human-centric approach.

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Nov 12, 2024 • 22min

Rapid Response: Cultivate loyalty at every level, with Chewy’s Sumit Singh and former Exos CEO Sarah Robb O’Hagan

Sumit Singh, CEO of Chewy, known for revolutionizing pet retail with stellar customer service, joins former Exos CEO Sarah Robb O’Hagan to discuss the art of cultivating loyalty. They share insights on why genuine human connections trump AI in customer service and how employee satisfaction directly enhances customer experiences. The duo emphasizes transforming everyday moments into extraordinary loyalty opportunities, highlighting the critical link between team engagement and customer commitment for thriving brands.