Suelette Dreyfus

Dr. Suelette Dreyfus, a technology expert from the University of Melbourne, delves into the critical issues surrounding the recent Optus outage that left hundreds unable to call emergency services. She explains the significant human error during a network upgrade that led to three tragic deaths, recounts harrowing stories of callers who couldn't reach help, and critiques Optus's evasive public relations. Dreyfus emphasizes systemic issues in the telecom industry and discusses the need for tougher regulations and accountability to restore public trust.