Sudheer Koneru

Sudheer Koneru, founder and CEO of Zenoti, transitioned from a tech career at Microsoft to revolutionizing the wellness industry. In a fascinating discussion, he highlights how AI can enhance guest experiences by standardizing service and reducing missed calls. Sudheer emphasizes the impact of staff turnover on guest trust and shares success stories of increased revenue via AI-driven upselling. He believes that balancing automation and human interaction is key, ensuring that technology empowers rather than depersonalizes the service experience.