Stijn Smet

Stijn Smet, Head of Customer Success at Whale and one of the top 100 Customer Success Strategists, shares his insights on maximizing upsell revenue. He discusses transforming Quarterly Business Reviews into engaging conversations that leverage product usage data. Stijn emphasizes the importance of ROI calculators and authentic communication to drive upsell opportunities. He highlights how effective customer success strategies can surpass traditional sales methods, ultimately shaping a more collaborative approach to customer engagements.