Steven Payne, Product Manager at Perk, Gabriel Stock, Senior Engineering Manager, and Philipe Steiff, Senior Software Engineer, dive into the world of voice AI. They discuss how they automated over 10,000 weekly calls to ensure hotels charge virtual cards, overcoming challenges with prompt engineering and text-to-speech. The team shares their surprising findings from hotel interactions, refining conversational stages, and the importance of manual call reviews despite advanced metrics. Their innovative journey uncovered operational issues, paving the way for future AI applications.
