Nikunj Handa, Product Lead at OpenAI, and Steven Heidel, Engineering Lead, dive deep into OpenAI's new tools for building AI agents. They discuss the transformative potential of multi-agent systems for businesses and how these innovations enhance customer interactions. The duo also explores challenges in fine-tuning AI, navigating the evolving infrastructure landscape, and balancing usability with customization in APIs. Their insights highlight a future where AI plays an integral role in automating tasks across various industries.