Steven Harper

Steven Harper, President and CEO of Spectrum Building Services of America, shares insights from his transition from electrical engineering to founding an eight-figure commercial cleaning company. He discusses the necessity of systems thinking in scaling operations and how accountability can transform the janitorial industry. Harper reveals how adopting robotics and AI enhances service reliability and efficiency. He emphasizes a people-first culture and explains how trust and infrastructure are key to doubling revenue through existing clients. The future, he argues, lies in a hybrid model combining human expertise with technology.