Steve Wilkinghoff

Steve Wilkinghoff, a former chartered accountant and author of 'Found Money', reveals the complexities of business profitability. He debunks myths about revenue equating to profit using examples like Amazon. Steve shares insights on customer profitability mapping, stressing the importance of targeting high-value customers. He emphasizes the danger of attracting low-value clients and how rebranding can boost demand, like the Patagonian toothfish. The discussion also covers effective cross-selling strategies that can significantly enhance profits.