Steve Taczala

Vice President of Service Operations at Impact Networking with extensive experience in MSP service operations, ticketing workflows, and applying AI to reduce ticket noise and improve service delivery.

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Oct 9, 2025 • 18min

Fixing Ticket Noise with AI in Enterprise MSP Operations - with Steve Taczala of Impact Networking

Steve Taczala, VP of Service Operations at Impact Networking, shares insights on reducing ticket noise in managed service provider (MSP) operations. With a wealth of experience in IT workflows, he discusses the detrimental effects of non-actionable alerts and quantifies ticket noise impact. Taczala emphasizes the importance of staging platform migrations and aligning capabilities before implementing AI. He also highlights essential metrics to prove AI's value and reassures that AI can enhance, rather than replace, jobs in the tech sector.

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