Steve Kerr

In this lively discussion, Steve Kerr, a reward systems expert and author, shares his wisdom on creating effective rewards within organizations. He introduces the intriguing 'bullseye exercise' for defining performance. Steve draws on his GE experience to highlight the 'wing to wing' approach, the importance of aligning rewards with business goals, and fosters a culture of innovation. He also tackles challenges in measurement, the delicate balance of stretch goals, and the necessity of timely recognition to enhance both individual and team performance.

Steve Kerr, an expert on reward systems and organizational behavior, discusses the pitfalls of flawed reward systems that can lead to irrational employee behaviors. He illustrates his points using B.F. Skinner's theories and shares a three-step process for realigning these systems to achieve desired outcomes. Kerr draws on examples from healthcare and military history to highlight how misaligned incentives affect organizational performance. He also emphasizes the need for effective measurement and the importance of open communication in leadership during transformative changes.