LL Bean CEO Stephen Smith joins the podcast to talk about topics such as the store's return policy, their recruitment process, and customers' experiences with LL Bean clothing. Other interesting topics discussed include Wi-Fi problems, President Biden's reminder to President Xi Jinping about his wife's birthday, and the panelists' ideas for the next specialized perfume.

Stephen Smith, a talented tenor, transformed his life from homelessness to the operatic stage after being discovered while working at David Jones Food Hall. He shares his inspiring journey of struggle and resilience. The conversation dives into the joy of singing and its ability to forge community bonds. Stephen reflects on the impact of personal sacrifices on his pursuit of passion, offering insights into navigating artistic identity amidst life’s challenges. His story showcases the power of music as a catalyst for transformation and connection.

Nkem Ifejika, who faced the profound loss of his mother three years ago, explores innovative grief technologies. He meets Stephen Smith, the creator of StoryFile, allowing interactions with the deceased through AI. They discuss how technology transforms grieving, including a Japanese artist's robot that mimics a lost loved one and a father's quest to preserve his mother's essence. Unpacking the emotional complexities of 'grief tech,' they highlight how digital tools reshape remembrance, challenging traditional mourning and personal connections.