Stephen Neville

Join Stephen Neville, CEO of BugHerd and a veteran in agency operations, as he dives into the exciting world of SaaS. He discusses the allure of transitioning from services to software and the importance of managing client relationships differently. Stephen highlights the critical need for agencies to say no to client demands to maintain profitability and debunks common misconceptions about SaaS, emphasizing that it still requires people and dedication. Discover the risks and rewards of this business model shift that can stabilize revenue and enhance expertise.