Stephen Chin, VP of developer relations at Neo4j and Java expert, dives into the revolutionary GraphRAG architecture. He discusses how knowledge graphs can enhance generative AI performance, tackling issues like hallucinations and explainability. Stephen highlights the crucial role of these graphs in elevating customer support accuracy and efficiency. He also touches on the challenges enterprises face in deploying language models and the shift toward smarter technology investments, emphasizing mentorship and community collaboration in tech.