Stephen Arnold, a PwC Partner specializing in risk and regulation in insurance, and Samantha Jones, a PwC Director with insights on consumer duty, dive deep into the evolving landscape of general insurance. They discuss the FCA's scrutiny on consumer duty, fair value, and the implications for pricing in the insurance market. Insights on life insurance bereavement claims reveal industry complexities, and they explore how regulatory challenges are pushing firms to innovate and maintain clear communication for better customer outcomes.
