Stacey Brown Randall

Stacey Brown Randall, a referral strategist, keynote speaker, and author, shares her insights on generating organic referrals without asking or incentivizing. She emphasizes the importance of the emotional experience clients have, defining a referable client experience as balancing feelings with deliverables. Stacey breaks down the three client stages and highlights how personal touch points can strengthen relationships. She also reveals how to identify referral hot zones and offers practical advice on maintaining connections with alumni clients to foster ongoing referrals.