Srinivasan Raghavan

Srinivasan Raghavan, Chief Product Officer at Freshworks, shares his journey from engineering to product management. He discusses how AI is transforming product managers into "product builders" by simplifying design and prototyping processes. Srini highlights Freshworks' use of AI agents to enhance customer satisfaction through automation and the importance of creating uncomplicated user experiences. He emphasizes staying customer-focused and embracing real-user insights to drive successful product outcomes.