Somer Simpson

Somer Simpson, VP of Product at Customer.io with a rich background in online media and startups, dives into the transformative power of empathy in product management. She emphasizes that true empathy involves understanding and accepting different perspectives, crucial for crafting products that resonate with users. Somer likens product management to whitewater rafting, urging managers to embrace chaos for innovation. Additionally, she highlights the irreplaceable human touch in innovation, even amidst the rise of AI. A must-listen for product managers at all levels!