Sivan More

In this insightful discussion, Sivan More, VP of Customer Success at HiBob and seasoned expert with over two decades in the field, delves into the evolution of customer success. She shares how AI is revolutionizing customer journeys through personalization and data-driven strategies. Topics include building scalable, skills-based teams amid AI advancements and the importance of balancing emotional intelligence with automation. Sivan also highlights the changing metrics in SaaS and the imperative of nurturing strong client relationships to combat churn.