Simon Goodley, a Guardian business reporter, delves into the sinister world of a $35 million phone scam. He shares shocking insights from leaked calls that reveal manipulative tactics used by scammers, particularly around cryptocurrency. Personal stories from victims highlight the emotional turmoil and desperation they faced, showcasing how charming conversations can lead to devastating financial deceit. The discussion emphasizes the urgent need for awareness and better legal responses to combat the widespread impact of these fraud schemes.