Sid Banerjee

Sid Banerjee, Chief Strategy Officer at Medallia and former CEO of Clarabridge, joins the discussion on the evolving landscape of customer experience. He shares insights on balancing AI and human touch in CX, the impact of large language models on service delivery, and the challenges brands face amid technological advancements. Banerjee also highlights innovative strategies from companies like Jaguar Land Rover. With humor and anecdotes, he emphasizes the importance of laughter and community in navigating tough times.