Shruti Sharma

Shruti Sharma, a customer success leader with 20 years of experience and the founder of Consult with Shruti, delves into the essence of value in customer success. She emphasizes the importance of research and setting clear KPIs for valuable conversations. Co-creating flexible success plans and celebrating small wins are key strategies she advocates. Shruti also highlights the power of asking better questions to enhance customer relationships and shares a cautionary tale about a beta feature that didn’t go as planned.