Shikhar Ghosh, Course head for Founder's Journey at Harvard Business School and successful entrepreneur, shares insights on Careem, the Middle East's ride-hailing unicorn. He discusses the impressive growth from 4,000 to 4 million customers, highlighting the challenges of maintaining company culture during rapid expansion. Ghosh also emphasizes how empowering employees, dubbed 'captains,' was pivotal in building professionalism. The conversation dives into innovative solutions Careem implemented to navigate the unique obstacles of the regional market.
