Sherwood Callaway, a tech lead at 11X, is transforming sales outreach with sophisticated digital workers like Alice, an AI sales rep, and Julian, a voice agent. He shares insights from his journey building AI solutions, including the contrasts between voice and text agents. The discussion covers the complexities of selecting frameworks like LangGraph, managing AI agent performance, and the significance of observability tools in avoiding AI hallucinations. Sherwood also contemplates the future of AI agent technology and its potential simplifications.
