Shelly Swanback, CEO of TTEC Engage, discusses her extensive experience in digital transformation and strategic consulting, as well as her role in building Accenture Digital into a global powerhouse. She also shares insights on her journey from college scholarships to multiple jobs and staying with the same employer for 28 years. Shelly highlights the reasons behind her transition to TTEC and emphasizes the importance of building diverse teams and creating a culture of excellence.