Shelia Anderson

Shelia Anderson, CIO of Aflac, brings a wealth of experience in technology and innovation for the insurance industry. She discusses the crucial role technology plays in enhancing customer service and streamlining processes. Leadership and transparency in decision-making are emphasized as key drivers for organizational change. The conversation also touches on the transformative effects of AI in claims processing while addressing the challenges of data security and integrity, highlighting the importance of trusted data sources as businesses evolve.