Shawn Johnston

Shawn Johnston, owner of Forge and Smith, a Vancouver web agency, shares his journey from print designer to agency founder. He discusses the importance of documenting processes for smooth operations and scaling. Shawn reveals how AI can create a 'digital brain' for agencies, empowering teams and eliminating bottlenecks. He also focuses on optimizing tasks for greater profitability and the value of shifting to value-based pricing, providing actionable tips for agency owners seeking to create more freedom in their work.