Shannon Hobbs

Chief People Officer at BNY, leading the bank’s culture-first transformation and large-scale early-career hiring; spearheaded BNY’s in-house AI hub (Eliza) and the expansion of analyst and intern programs.

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Nov 7, 2025 • 57min

267 - BNY’s Big Bet on Early Careers — and How They Built 15K Agents & 100 Digital Employees: Shannon Hobbs (Chief People Officer, BNY)

Shannon Hobbs, Chief People Officer at BNY, is leading a culture-first transformation in banking, focusing on early-career talent and innovative AI integration. She shares insights on scaling the analyst program from 500 to 2,000 members and emphasizes the importance of flattening organizational structures for cross-functional collaboration. Shannon introduces Eliza, BNY's in-house AI hub, highlighting its impressive stats: over 15,000 agents trained. Her practical advice for HR leaders centers on inclusive education and tying AI to talent development.

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