Shane Wilson, President of Connected Dealer Services and architect of the CarX platform, shares insights on the evolving landscape of automotive sales and dealer retention. He discusses how real-time vehicle data is revolutionizing fixed operations, enhancing customer loyalty, and enabling dealers to outpace OEMs in customer relationships. Shane highlights the benefits of CarX in service scheduling, predictive modeling, and fraud prevention, while also touching on overlooked revenue opportunities like battery and tire services. The conversation emphasizes the critical role of data in shaping the future of connected cars.
