Seth Gerber

Co-owner of Mida Group (running restaurants in Boston) and hospitality instructor at Boston University, offering perspectives on service, training and complaint handling.

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Oct 8, 2025 • 27min

How (not) to complain

Join chef Siba Mtungana, known for her vibrant cuisine in Cape Town, and Seth Gerber, a restaurant expert from Boston University, as they dive into the hilarious world of restaurant complaints. They share outrageous stories from diners, revealing how some customers 'weaponize' their feedback with online reviews. Discover the emotional toll of rude complaints on staff morale and learn effective strategies for both diners and servers on managing issues smoothly. Get ready to rethink how you handle your next dining experience!

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