Seb James
CEO of Boots
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Jun 20, 2024 • 45min
144: Retail in the 21st Century: Seb James, CEO of Boots, Discusses Health, Technology, Data and the Customer
Seb James, CEO of Boots, discusses the future of retail, the role of pharmacies in health systems, customer data personalization, and competition with US tech giants. He also explores Boots' history, strategic moves, challenges in healthcare delivery post-COVID, and the use of technology like AI in the retail sector.
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