Sean Taylor

Sean Taylor, the Global CEO of Content Guru, shares insights on navigating the AI revolution and the Brain 2050 initiative. He reflects on whether past AI predictions were accurate and speculates on what customer experience will look like in 2050. Taylor highlights near-term AI developments crucial for CX leaders, including omni-channel strategies and data insights. He debunks common misconceptions and introduces the intriguing concept of 'AI alcohol' at Brain 2050, demonstrating the creative potential of AI in enhancing experiences.