Scott Plette

Scott Plette, Partner Group Program Manager for Microsoft Teams Calling and Premium, shares his expertise on the innovative Queues app. He discusses how it enhances team collaboration and manages customer calls while providing essential insights through reporting features. Upcoming enhancements like shared call history and AI integration promise to automate insights and improve customer interactions. Scott also highlights advanced call monitoring features and the growth of Teams Phone during the pandemic, emphasizing adaptability in modern communication.