Scott Boatwright

Scott Boatwright, CEO of Chipotle Mexican Grill, shares insights on the company’s innovative new menu options, including the 'Build Your Own' concept that’s gaining traction. He explains how Chipotle is tackling high beef prices by pivoting towards chicken and barbacoa. The discussion touches on pricing strategies to attract cost-conscious consumers and the rigorous testing process for new menu items to ensure operational efficiency. Boatwright also highlights the healthy labor supply supporting Chipotle's expansion plans.

In this conversation, Scott Boatwright, the CEO of Chipotle and former COO, shares insights on operational excellence and the importance of simplifying systems to boost team performance. He emphasizes that accountability often stems from structural issues rather than individual shortcomings. Scott discusses building confidence through experience, innovative strategies at Chipotle using AI for efficiency, and the leadership lessons gained from navigating challenges. He also touches on the company's commitment to healthier eating and global expansion.

Eric Johnston, an analyst at Cantor Fitzgerald, discusses how lower-income consumers are significantly cutting back on dining out due to inflation. Scott Boatwright, CEO of Chipotle, shares insight on how younger customers are opting to eat at home more often. Interestingly, a Brinker CEO highlights that Chili's is still experiencing growth among lower-income cohorts, defying industry trends. The conversation also explores the shifting landscape between fast food and fast casual chains as consumers adjust their spending habits.