Saurabh Joshi

In this engaging discussion, Saurabh Joshi, President of CSG Forte, and Amy Morris, Senior Director at Nacha, explore the intersection of AI and customer-centricity in combating payment fraud. They highlight the importance of understanding customer journeys and behavior to tailor solutions effectively. Saurabh shares insights on using AI for risk monitoring and fraud detection, while Amy emphasizes compliance with NACHA rules. Together, they forecast a future driven by real-time payments and AI innovations, underscoring the need for seamless user experiences.