Satish Barot

Satish Barot, a leader at Klearcom specializing in telephony testing and quality assurance, discusses the dynamic shift in contact center technology. He highlights how organizations are transitioning from traditional IVR systems to advanced generative AI, often adopting hybrid solutions. Key topics include the importance of thorough testing for AI voice systems, privacy concerns, and the need for a customer-focused approach. Satish emphasizes starting small and leveraging real-world testing to ensure accurate performance in this evolving landscape.