Sarah Parker

Sarah Parker, SVP of Global Customer Success at BetterUp and former VP at UiPath, discusses the pressing need to transition from high-touch to low-touch customer connections. She highlights how coaching empowers leaders and the challenges of maintaining customer engagement in a post-pandemic world. Parker elaborates on balancing free and paid services, advocating for a shift from reactive support to enabling customer ownership. She emphasizes the evolving role of Customer Success Managers as they adapt to demanding workloads while articulating their value within organizations.