Sarah O'Keefe
Host of the Content Operations podcast and an expert in content strategy and operations, guiding conversations on managing content at scale. Leads episodes that unpack frameworks and practical steps for improving content quality and delivery.
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Nov 12, 2023 • 32min
Sarah O’Keefe: AI in Technical Communication and Content Strategy – Episode 4
AI is impacting technical documentation through support agents, generative content, and changing delivery methods. Sarah O'Keefe discusses the importance of governance, scalable documentation, generative AI concerns, chat-based interfaces, and trust in online interactions. She also explores AI integration, metadata usage, ethical challenges, and the need for strategic thinking in content practices.
