Sarah O'Keefe
Founder and CEO of Scriptorium and host on the Content Operations podcast, specializing in content strategy, information architecture, and content operations for global organizations.
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Nov 12, 2023 • 32min
Sarah O’Keefe: AI in Technical Communication and Content Strategy – Episode 4
AI is impacting technical documentation through support agents, generative content, and changing delivery methods. Sarah O'Keefe discusses the importance of governance, scalable documentation, generative AI concerns, chat-based interfaces, and trust in online interactions. She also explores AI integration, metadata usage, ethical challenges, and the need for strategic thinking in content practices.
