Sara Langston

Join Sara Langston, an in-house service design practitioner in public health, and Nancy Samayoa, an architecture-trained designer focused on higher education improvements, as they tackle the frustrating "prove it again" cycle prevalent in service design. They candidly discuss how service design can feel like a threat to the status quo, the challenges of achieving scale, and the importance of celebrating small, everyday wins. Their insights encourage rethinking success and emphasize building relationships and curiosity as keys to lasting impact.