Saood Shah

Saood Shah, the SVP of Services at Monetate and founder of XnO Solutions, shares his expertise in customer success. He discusses enhancing SaaS onboarding strategies to ensure customers quickly realize value. Value audits take center stage, as he explains how they can boost retention and align professional services with customer satisfaction. Additionally, he highlights the importance of integrating customer data for a seamless experience and shares insights on the evolving role of Customer Success Managers in driving success.