Santiago Gallino

Santiago Gallino, a Wharton professor specializing in operations management, dives into the art of planning and logistics. He explores the delicate balance of supply and demand using the example of ordering 25,000 roses for Valentine's Day. Gallino discusses the trade-offs businesses face, such as risking unsold inventory versus missed sales opportunities. He also touches on the complexities of operations in everyday settings, like coffee shops, and the evolving dynamics of self-checkout systems in retail, making business strategy feel both relatable and engaging.

Santiago Gallino, a Professor at the Wharton School, dives into the art of operations management. He discusses the tricky balance of forecasting demand, using a newspaper vendor as a prime example. Throughout the conversation, Gallino explores the logistics of selling 25,000 roses for Valentine's Day, emphasizing the unpredictability of supply and the planning necessary to succeed. Listeners learn about the financial risks of over and under-ordering, and how effective operations can transform business outcomes.