Santiago Gallino

Santiago Gallino, a Wharton professor specializing in operations management, dives into the art of planning and logistics. He explores the delicate balance of supply and demand using the example of ordering 25,000 roses for Valentine's Day. Gallino discusses the trade-offs businesses face, such as risking unsold inventory versus missed sales opportunities. He also touches on the complexities of operations in everyday settings, like coffee shops, and the evolving dynamics of self-checkout systems in retail, making business strategy feel both relatable and engaging.

Santiago Gallino, an Associate Professor at the Wharton School, dives deep into the world of self-checkout technology in retail. He discusses its rapid rise and the appeal of efficiency and cost savings. However, he also highlights the darker side, including theft and increased customer frustration. Gallino analyzes how retailers are now rethinking their strategies, balancing automation with the need for human interaction. The challenges of shrinkage and the integration of AI also play a crucial role in the future of shopping.

Santiago Gallino, a Professor at the Wharton School, dives into the art of operations management. He discusses the tricky balance of forecasting demand, using a newspaper vendor as a prime example. Throughout the conversation, Gallino explores the logistics of selling 25,000 roses for Valentine's Day, emphasizing the unpredictability of supply and the planning necessary to succeed. Listeners learn about the financial risks of over and under-ordering, and how effective operations can transform business outcomes.