Sandy Gilsenan

Sandy Gilsenan, Warby Parker’s Chief Retail and Customer Experience Officer, shares insights from her impressive career in retail, spanning major brands. She discusses the power of omnichannel strategies that connect digital and physical experiences. Sandy reveals how Warby Parker caters to a diverse customer base and stays innovative with unique in-store services and tech integration. She also highlights their partnership with Google to create AI-powered smart glasses. Lastly, she offers valuable advice for aspiring retailers to embrace risks and think long-term.