Samantha David

Samantha David, a seasoned digital customer success expert at monday.com, shares her evolution from traditional customer service to innovative digital strategies. She emphasizes the critical role of automation in enhancing customer experience while scaling human connection. Topics include the significance of blending digital tools with personal interactions, navigating customer success in a data-driven world, and the transformative impact of initiatives like 'office hours' in fostering community engagement. Samantha also explores the exciting potential of AI in shaping future interactions.